GottaLovet

HP, or Hewlett Packard, sells horrible computers. And above all, they offer terrible customer service. Let me tell you briefly what happened.  Andrew father’s wife, ordered a power cord for her HP laptop. She ordered it on May 12th and paid extra for expedite delivery. Two weeks later, she didnt get the product. I called for her because she is shy and she doesnt how to demand things. I called Monday and a customer service rep named “Tyler” promised to credit ”me” for the shipping fees, after I demanded a credit, and promised delivery of the cord next day. Now in the English language next day means next day… Right?

Ok, now the next day, Tuesday, came around and there was no package. I called them back, under the guise of Andy’s father’s wife,  and spoke to a rep named “Wilson” and he said that package is scheduled to be shipped on Wednesday. I told “Wilson” I said, “Look sir, I am not in the business of wasting my time and playing games. I was told by the last rep that I was going to get the package next day and I still dont have the package.” He kept apologizing and not giving me the answer that I wanted, so I asked to speak w/ a supervisor. The phone “coincidentally” disconnected. I’m like, “Ok, if they want to play, I’ll play. I’m on vacation. I have all the time in the World.”

I called back and a rep answered and I immediately asked for a supervisor. The rep asked me what its concerning and I gave her a brief synopsis of what happened. The rep appeared to have an Indian accent. She apologized about what happened and said that the packaged is scheduled to be shipped on Wednesday. I told her I want a credit or discount for my inconvenience. She said that she cant give me a discount. I told her that the company can afford to give me a discount and she said she cant. I asked her for her name and location and she told me her name is “Ruby” and she is located in India. I asked her to transfer me to a supervisor in the United States. She placed me on hold and again, the phone “coincidentally” disconnected.

I called back a third time and I was heated. A female rep, in the United States, answered and I asked to speak with a manager. She asked me if there was anything she can assist me with and I told her “No.” So I waited again for a supervisor and when I finally got one I insisted for a discount. He told me he can give me a $50 credit towards the order. I was very happy until he said that the total order will be $90 plus dollars. I said, “What?!, how can the product, before the discount, be $90 plus when the actual product is $80 plus?” He said that after the shipping charge everything will come up to $90 plus not including discount.

I told him that I should NOT be charged any shipping at all since I paid extra for shipping before and I didnt recieve the product yet. Also the prior rep “Tyler” told me he was going to take care of the shipping before. He said that the $50 credit will include the shipping charge and I should take it or leave it. This rep named “Jarel” was very rude. And the worst part about it was he was a supervisor.

I asked him, “Sir, are they giving away management titles at your job?” He continued to ignore me and kept saying, “As I mentioned earlier I will give you a $50 credit take it or leave it blah blah blah.” I was upset because both of us were talking at the same time and he was hella rude. I dont like to cause trouble with customer service reps because I truly believe that not all customers are right. However, in this case I dont believe that “I” should be charged for shipping. It should be a courtesy.

I understand if the guy were to give me a $30 dollar credit and that extra $20 goes to shipping. He didnt have to tell me that he was going to charge me for shipping. But the fact that he was going to give me a $50 credit and charge me for shipping was wrong. So after about 2 minutes of both of us talking at the same time, the call “coincidentally” disconnected. I called back again what appeared to be the 5th time. I spoke to a rep named “Keith” and he told me that he cant give me a discount at all. He said that it is noted that “Jarel” promised to give me a $50 credit but he would still have to charge for shipping. After thinking about it and realizing that the product is not actually for “me”, I asked Keith how much for everything. He told me that the order was cancelled by “Jarel”. I was amazed. I didnt think anyone had the authority to cancel an order without the customer’s consent. I thought, “Wow, HP has a lot of power to cancel anyone’s order without their permission.”

I told Keith to forget about everything and he told me that if I want the power cord I have to start over but I cant get credit for shipping. There was no suprise there. And, out of curiosity,  I asked him if the order was shipped in the first place and he said “No”.

I hung up with HP and I told Andy’s father’s wife everything about what happened. She was happy and stated that she will buy a universal cord at BestBuy or something. A few moments later, the phone rang. She picked up and gave the phone to me because she realized it was HP. A rep named “Alex” called and told me that he was aware of the situation and that he was going to ship the products for next day delivery even though he said they may arrive on Thursday, which is not next day. He said he will honor the $50 credit but will charge shipping. I asked the wife if she still wanted the product and she said she will take the offer as long as the product arrives no later than Thursday. I asked “Alex” can he guarantee me that the product will get here on Thursday, but again with an attitude he said that we will still charge shipping blah blah blah. I told him, “Sir, you are not answering my question. I asked you can you guarantee me that the product will get here no later than Thursday?” He said, “No.”

I told him that he should forget everything and I hung up. I told Andy what happened and he said the reason why they called back was because since the other rep “Jarel” cancelled the order w/out my permission, they wanted to call back and get it on record that you wanted to cancel. It’s a shame because his father’s wife bought everything from HP and this is the thanks she gets. I am so thankful that I dont do business with HP and never will.

Trust me, there is no company out there that always offer good customer service, but there are companies out there that offer more.

Andrew’s father loves to cook. The apple doesnt fall far from the tree because Andy likes to cook too. His father cooks every morning. And most people believe that a woman’s place is in the kitchen. His father begs to differ. He says he doesnt mind cooking as long as his wife cleans up. But to be honest with you, i see him cook and clean more. She helps out too but since her job is so demanding and she doesnt have time to even eat. Andy’s father helps out whenever he can. I am just glad to say that Andrew is a lot like his father :-)

I’m on vacation and for the last two days, I have become very ill. The good news is that I am getting a little better today. I couldnt sleep last night because since I have a sore throat I kept choking on my own spit. LOL, yes its true. Andy couldnt sleep either because of my coughing but he did help me last night. He would add extra pillows so I lie more upright. That way I dont have to choke on my spit. LOL… sorry for being too graphic but its true.

Prior to last night, that morning, Andy and I decided to go to Walgreens to buy some allergy medicine and cough drops. We went to the cashier, at the pharmacy, to buy the stuff and the lady asked Andy for his driver’s license. I am not sure why they need a DL to buy allergy medicine but I am just going to assume its protocol. Anyways, she commented on his DL saying that the numbers are too small and she doesnt know how people can read these things. She was trying to be funny. But what she later says shocks the hell out of us. She asked us if the abbreviations for New Jersey are N.J.? We are like “What the F%#@!!!” Who in the hell, unless you are two years old, dont know that the abbreviations for New Jersey? There is no excuse for this type of stupidity. And while being in Florida, we have encounter a few stupid people. Believe me I am not saying that people up North are geniuses, but at least we know the States’ abbreviations. Especially a state as easy as New Jersey. Anyway, we thought that was very interesting.

For the most part, we would stay at his father’s house, hop in the pool, watch T.V., eat and just “chillax”. I dont want this vacation to end, but as you know…”Good things will come to an end”. My intentions for this trip was to go to Miami, South Beach, etc and most likely I may not go this time around. But next time, I will.

ETA: I just want to mention that I know the abbreviation for Florida is “FL”. Please note the (”") around the letters “FA” in the subject line. If you read the post, you will understand that I was being facetious. Thanx “R” for the comment.

 

I made it to Florida yesterday. The flight was good. I fell asleep a couple of times. I didnt get much sleep the night before. Once I arrive it was so hot and Andy and I were waiting for his father at the Fort Myers Airport. It was weird how both of them were growing beards and neither one planned it. I guess the apple doesnt fall to far from the tree.
Anyway, we shopped at Walmart to pick up a few things and then we ate Chinese food and talked. I am having a good time so far. This is my second visit to Florida. The first time his father lived in Fort Lauderdale. I love Ft. Lauderdale because there were things to do and I am a city girl so I am used to noise. But in Cape Coral, where Andy’s father currently lives, its so quiet and its driving me crazy. I mean its a nice place to retire, but I dont think I can retire in such a quiet environment. The fam has plans to go to Disney World 2morrow. I cant wait because I never been to Disney World before. I hope I have a great time. I’m sure I will. Andy will also get the chance to visit his high school friend, Chris, from Jamaica. I hope I can post pics up because I would like for everyone to see what I do on a daily basis, we’ll see. If not then you guys will have to wait till I get back.

-Write to you l8r

I have been battling Verizon for about two weeks now and they still havent sent out a technician to handle my problem. As of today I officially cancelled my internet service with them and once I get back from vacay, I will also cancel my wireless phone, and home phone service with them. They provide horrible customer service.

Good news! After battling with Dell, they finally sent me a replacement, “refurbished” computer. I am happy. It has Windows Vista, even though I specifically asked for Windows XP. I dont know I may leave it the way it is. Its a nice laptop and I am looking forward to giving it a test run. The reason why I havent used it yet is because it makes no sense to use a computer if it doesnt have internet access. I will wait after my vacay to try it out.

Other than that, I am preparing for my trip. I leave this Friday and I only work four hours 2morrow. Yay!!! Tomorrow I have lots to do. I plan on getting my eyebrows, mani and pedi done. Shop for a few items and drop off my cat. I am going to miss her. :-(…oh well, let’s move on.

So far, thats all that has been going on. I am still studying for my GMATs and I try to blog every chance I get. I dont like using my work computer to blog, but I have to because I dont want to not blog for a week straight. I wouldnt feel right. I hope that once I come back, with an internet connection, I continue to blog every day as before. Even while I am on my trip, I will blog and study.

-Write to you l8r

 

Yes, she’s at the hospital. I miss her. She is going under the knife. I hope she gets out alive. She is the only thing that keeps me sane.

Stress cometh on me

  A feeling of loneliness

 Thoughts of life to death.

to cable internet connection. For the past few days I have not been able to access the internet. That is why I havent posted anything. I’m sorry :-(. I still dont have internet access, that’s why I am going to call my cable company to hook me up with an internet connection.

ETA: I dont want to post any videos at this time bc it I dont think it would play since I am posting them from another computer. Sorry…

-Write to you l8r

My sister who hates my guts (believe me the feeling is mutual) called me today (under the guise of my mom’s cell phone # that appeared on my caller ID)  to get the admin password so she can upload music into her mp3 player. I told her that the password is to prevent people from downloading ish and have the computer infected with viruses. Then she said, “Ok” then I hung up. Next time my “mom” calls, I may not pick up. It could be anyone.

MTV has this new series called Scarred and I swear to you, I can’t watch it. It’s so graphic and gory its ridiculous. And is it just me or are these “kids” stupid? Most of them dont even wear helmets. If this is the first time you’ve heard of this show, watch a clip from YouTube. ***Viewer discretion is advised***.

Get Scarred for life.