GottaLovet

I get upset when I hear about people waiting in line for a $500 game console or a $600 phone. If you ask me I rather spend that money on rent. Am I wrong for thinking that? Oh well, what am I saying I’m still going to buy my $600 Christian Louboutin’s LOL!!! Hell! I deserve it. But I wouldn’t wait in line for them. That’s where I draw the line.

after a long days work. I parked my car at my apartment complex and while I was walking down to my apartment building, I saw an Ipod Nano in the grass. I quickly picked it up and kept walking.

There were no headphones (which I wouldn’t use anyway). However, depending on whether I may keep it, I’ll have to buy a charger. I may keep it. I never owned an Ipod nor was I planning on buying one. I was waiting for the moment when I entered some type of contest to win one :-).

On my new laptop I have Windows Vista, even though I requested Windows XP, since I heard a lot of bad things about Vista. But so far, I like it. My only complaint is I dont think I need to ask my computer permission for anything. So far I’ve been asked twice, which is not bad. I’ll keep you posted.

Oh, one more thing. Is it me or does Windows Vista remind anyone of Apple’s OS?

 

HP, or Hewlett Packard, sells horrible computers. And above all, they offer terrible customer service. Let me tell you briefly what happened.  Andrew father’s wife, ordered a power cord for her HP laptop. She ordered it on May 12th and paid extra for expedite delivery. Two weeks later, she didnt get the product. I called for her because she is shy and she doesnt how to demand things. I called Monday and a customer service rep named “Tyler” promised to credit ”me” for the shipping fees, after I demanded a credit, and promised delivery of the cord next day. Now in the English language next day means next day… Right?

Ok, now the next day, Tuesday, came around and there was no package. I called them back, under the guise of Andy’s father’s wife,  and spoke to a rep named “Wilson” and he said that package is scheduled to be shipped on Wednesday. I told “Wilson” I said, “Look sir, I am not in the business of wasting my time and playing games. I was told by the last rep that I was going to get the package next day and I still dont have the package.” He kept apologizing and not giving me the answer that I wanted, so I asked to speak w/ a supervisor. The phone “coincidentally” disconnected. I’m like, “Ok, if they want to play, I’ll play. I’m on vacation. I have all the time in the World.”

I called back and a rep answered and I immediately asked for a supervisor. The rep asked me what its concerning and I gave her a brief synopsis of what happened. The rep appeared to have an Indian accent. She apologized about what happened and said that the packaged is scheduled to be shipped on Wednesday. I told her I want a credit or discount for my inconvenience. She said that she cant give me a discount. I told her that the company can afford to give me a discount and she said she cant. I asked her for her name and location and she told me her name is “Ruby” and she is located in India. I asked her to transfer me to a supervisor in the United States. She placed me on hold and again, the phone “coincidentally” disconnected.

I called back a third time and I was heated. A female rep, in the United States, answered and I asked to speak with a manager. She asked me if there was anything she can assist me with and I told her “No.” So I waited again for a supervisor and when I finally got one I insisted for a discount. He told me he can give me a $50 credit towards the order. I was very happy until he said that the total order will be $90 plus dollars. I said, “What?!, how can the product, before the discount, be $90 plus when the actual product is $80 plus?” He said that after the shipping charge everything will come up to $90 plus not including discount.

I told him that I should NOT be charged any shipping at all since I paid extra for shipping before and I didnt recieve the product yet. Also the prior rep “Tyler” told me he was going to take care of the shipping before. He said that the $50 credit will include the shipping charge and I should take it or leave it. This rep named “Jarel” was very rude. And the worst part about it was he was a supervisor.

I asked him, “Sir, are they giving away management titles at your job?” He continued to ignore me and kept saying, “As I mentioned earlier I will give you a $50 credit take it or leave it blah blah blah.” I was upset because both of us were talking at the same time and he was hella rude. I dont like to cause trouble with customer service reps because I truly believe that not all customers are right. However, in this case I dont believe that “I” should be charged for shipping. It should be a courtesy.

I understand if the guy were to give me a $30 dollar credit and that extra $20 goes to shipping. He didnt have to tell me that he was going to charge me for shipping. But the fact that he was going to give me a $50 credit and charge me for shipping was wrong. So after about 2 minutes of both of us talking at the same time, the call “coincidentally” disconnected. I called back again what appeared to be the 5th time. I spoke to a rep named “Keith” and he told me that he cant give me a discount at all. He said that it is noted that “Jarel” promised to give me a $50 credit but he would still have to charge for shipping. After thinking about it and realizing that the product is not actually for “me”, I asked Keith how much for everything. He told me that the order was cancelled by “Jarel”. I was amazed. I didnt think anyone had the authority to cancel an order without the customer’s consent. I thought, “Wow, HP has a lot of power to cancel anyone’s order without their permission.”

I told Keith to forget about everything and he told me that if I want the power cord I have to start over but I cant get credit for shipping. There was no suprise there. And, out of curiosity,  I asked him if the order was shipped in the first place and he said “No”.

I hung up with HP and I told Andy’s father’s wife everything about what happened. She was happy and stated that she will buy a universal cord at BestBuy or something. A few moments later, the phone rang. She picked up and gave the phone to me because she realized it was HP. A rep named “Alex” called and told me that he was aware of the situation and that he was going to ship the products for next day delivery even though he said they may arrive on Thursday, which is not next day. He said he will honor the $50 credit but will charge shipping. I asked the wife if she still wanted the product and she said she will take the offer as long as the product arrives no later than Thursday. I asked “Alex” can he guarantee me that the product will get here on Thursday, but again with an attitude he said that we will still charge shipping blah blah blah. I told him, “Sir, you are not answering my question. I asked you can you guarantee me that the product will get here no later than Thursday?” He said, “No.”

I told him that he should forget everything and I hung up. I told Andy what happened and he said the reason why they called back was because since the other rep “Jarel” cancelled the order w/out my permission, they wanted to call back and get it on record that you wanted to cancel. It’s a shame because his father’s wife bought everything from HP and this is the thanks she gets. I am so thankful that I dont do business with HP and never will.

Trust me, there is no company out there that always offer good customer service, but there are companies out there that offer more.

Thank God for snow. I was working today my usual shift and right after lunch, my manager ask everyone to leave early. Yay!!! I was so happy. The snow was getting out of hand and it was very dangerous to drive home. Luckily we were asked to leave early because it’s still snowing.

As soon as I got home, I did some laundry and cleaned up my apartment. Once my bf gets home, we are going to give Brady a nice bath :-). She hates water but I dont care. She’s dirty. Anyway, I have been on hold with Dell for about 2 1/2 hours now because there is no sound coming from my computer. At this point, I am totally convinced to never deal with Dell again. They have long hold times and I have this warranty that lasts for four years (next year will be the last year) and they are never too eager to give me a new computer.

The funny thing is I’m not picky. I dont care if it’s refurbished, I just want another working computer. I have been having problems with my computer, from time to time, and the reason why I dont call Dell is because I like to enjoy my twenties. I’ll be damned if I am going to wait on hold for a Dell tech support rep for 10 years :-).

 

I really want one. The first time I ever worked on an Apple computer was back in ECC (a community college in N.J.). I took up a graphic design class and I fell in love with Apple. Then, I was fortunate to work on an Apple again in a few video production classes and a multimedia web design class @ Rutgers.

Surprisingly, I havent bought an Apple computer. I envy those who had one bc you can upload and edit movies, design websites and edit music…etc. There are talks that Apple is coming out with a red Macbook laptop. I guess it’s for the project (RED) campaign. I love the color red, so I MAY consider buying it and support the campaign as well. Here are some pics of the red Macbook and the classic color.

 

I am considering purchasing an Apple iPhone. This phone does it all. I mean I am not too excited about the price tag but once it comes out and I review the features in depth, I will def consider buying it. I am a big Apple fan. Check the iPhone out  here . It looks cool.