GottaLovet

I have only been a Sprint customer for one hour and I already experienced terrible customer service. I just bought my phone at the retail Sprint store and the rep neglected to tell me about insurance and took it upon himself to add a $7/ month insurance for me like I’m a six year old child and I cant think for myself. I asked him to take it off and he said he couldnt right now because he was not able to access my account since it was new.

While I was driving home, I called Sprint myself and they were able to remove the insurance. The funny thing about the whole thing was I would have considered getting insurance but the fact he just added it on without my knowledge, was very deceitful. I was so close to going back to Verizon. The reason why I went with Sprint is because there nights start at 7pm, and their data service is $15/month rather than $50 that Verizon charges and Andy has Sprint so I dont have to pay to talk to him. I just bought a Treo 755p and I like it. So far so good. I just cant say the same about Sprint’s customer service.

And the worst thing about it all was when I called Sprint and told the rep what happened at the store he said, “Well we like to add insurance on customer’s accounts since they dont have to pay full price for the new phone blah, blah, blah.” He was not apologetic at all and he basically condoned what the retail rep did.

I ripped the phone rep a new a**hole and told him that if Sprint wants to add services on accounts that customers didnt ask for and continue on with their deceitful practices, then I dont want to be a part of it. And then he asked why I was yelling at him. I told him that you are not being a good representative of Sprint because he was not apologetic and he mentioned that he doesnt know what the reps in retail stores do because he works at a different location and he only handles Nextel accounts. Basically, Sprint has different departments and one department doesnt know nor care what the other department does.

I really SPRINTed into trouble. I am going to give them one more chance. If I have to call them again for the same foolishness, I’m going to cancel my account and pay the termination fee. Or better yet, I will keep calling them and have them cancel my account for me so I dont have to pay the termination fee. Hey! That sounds like an even better idea.