GottaLovet

I’m an avid reader of the Wall Street Journal and I came across an article, written by Samar Srivastava, that was very…humorous.

Sprint Nextel Corp. has taken the unusual step of disconnecting customers who call customer service excessively. The country’s third-largest wireless provider, with more than 53 million subscribers, has sent letters to about 1,000 subscribers terminating their contracts, according to Roni Singleton, a company spokesman. “The number of inquireies you have made to us…has led us to determine the we are unable to meet your current wirless needs,” the letter, dated June 29, states.

The terminated subscribers called an average of 25 times a month, a rate 40 times higher than average customers, Ms. Singleton said. …Like other carriers, Sprint disconnects customers who fail to pay their bills. But this marks the first time the Reston, Va., company has cut off subscribers because they call customer service too much….Sprint has given its terminated custoemrs until the end of July to find new carriers. They also won’t have to pay early-terminated fees, which are typically required when subscribers exit from their contracts early.

Ms. Singleton said a large number of calls from these customers were related to billing issues. Some also requested information that Sprint isn’t permitted to give out, such as details on other customers’s accounts, she said. “The amount of time being spent to resolve the same issues again and again was affecting our ability to service other customers. “

This is nothing new. There are retail shops that blacklist customers for returning too much merchandise. I cant believe that customers call 40 times a month. For what?! I work in an environment where customers call in and I dont understand when customers call 5 times a month. I wish my company drops them too, but they [customers] pay my bills.